Terms of Service

1. Definitions

For clarity, the following definitions apply throughout these Terms: Client means the person or entity purchasing or requesting services. Deliverables means the outputs we provide (for example: banners, presentations, marketing guides, social content packages, videos, or other agreed materials). Scope means the written description of what will be produced, how, when, and for what fee.

2. Scope of services

ImpactEdge provides remote marketing and promotional services delivered through consulting, creative direction, and production. Typical work includes (a) graphic banners, presentation decks, and marketing guides; (b) content preparation for social platforms and online channels; and (c) video materials used to support brand promotion. We do not provide legal advice, tax advice, or guaranteed advertising outcomes.

2.1 Consulting nature

Our services are consultative by default. Strategy, messaging, and creative decisions may require iteration and collaboration. You are responsible for final business decisions and for how deliverables are used within campaigns and platforms.

3. Engagement process

• Initiation: A project starts after written confirmation of Scope and the required payment (deposit or full amount).
• Inputs: You provide brand assets, references, access, and approvals needed to proceed.
• Milestones: We may use checkpoints (drafts, reviews, approvals) to keep work aligned with Scope.
• Communication: Most communication occurs remotely (messages, email, calls) unless otherwise agreed.

4. Client responsibilities

• Provide accurate information, materials, and requirements needed to perform the services.
• Respond within reasonable timeframes to questions and approval requests.
• Ensure that any claims, statements, or compliance requirements in the content are accurate for your business and jurisdiction.
• Maintain backups of materials you supply to us (we are not responsible for loss of client-provided data outside our systems).

5. Deliverables, revisions, and change requests

Deliverables are defined in the Scope (proposal, invoice, written confirmation, or statement of work). Revisions, if included, are limited to the revision rounds or hours stated in the Scope.

5.1 Revisions

• Revisions apply to the agreed Deliverables and do not include full redesigns unless specified.
• Revisions requested after approval of a milestone may be treated as a change request.
• We may request consolidated feedback to keep work efficient and to reduce cycle time.

5.2 Change requests and scope changes

Any request that expands scope (additional deliverables, new formats, new platforms, new messaging angles, or major concept shifts) may require a revised quote and schedule. We are not obligated to perform out-of-scope work without written agreement.

6. Timelines and delays

Delivery timelines depend on Scope, complexity, and client responsiveness. If you delay approvals or do not provide required inputs, the timeline may shift. We are not responsible for platform review times, third-party vendor delays, or external dependencies.

7. Fees, billing, and taxes

• Fees are stated in the Scope and are due as indicated (deposit, milestones, or retainer schedule).
• Late payments may pause work and delay delivery until the account is current.
• Any applicable taxes, duties, or required charges are the client’s responsibility unless stated otherwise.

8. Third-party tools, platforms, and accounts

We may use third-party tools to collaborate, deliver files, or support production. Platform rules change frequently, and you remain responsible for compliance with the rules of platforms where you publish content (advertising networks, social networks, marketplaces, app stores, or other channels).

9. Intellectual property

9.1 Ownership of client materials

You retain ownership of your pre-existing materials (logos, brand assets, trademarks, footage, or other client-owned assets). You grant us a limited permission to use them only to provide the services.

9.2 Ownership of deliverables

Upon full payment, you receive rights to use the final Deliverables for your business purposes. Drafts, internal notes, working files, and production processes may remain our property unless explicitly transferred in writing.

9.3 Licensed components

If deliverables include licensed fonts, stock assets, templates, or music, those items remain subject to their original license terms. You are responsible for ensuring you have appropriate usage rights where required.

10. Confidentiality

We will treat non-public information you share as confidential and will use it only to provide services. You agree not to disclose our proposals, internal pricing structure, methods, or non-public materials without permission, except as required by law.

11. Publicity and portfolio use

Unless you request otherwise in writing, we may reference non-confidential deliverables in our portfolio to demonstrate work quality. If your project contains sensitive or confidential information, notify us so we can adjust what is shown (or not shown).

12. No guarantees

Marketing performance depends on variables outside our control (offer, audience, budget, platform behavior, timing, competition). We do not guarantee specific outcomes, including sales, leads, views, rankings, or conversion rates.

13. Termination

• Either party may terminate an engagement by written notice.
• Work completed up to termination is billable and payable.
• Refund handling is governed by the Refund Policy and the Scope terms.

14. Disclaimers

Services are provided “as is” and “as available.” We do not warrant that deliverables will be error-free in all contexts, nor that platform approvals will occur. You should review deliverables for accuracy, compliance, and fit before publication.

15. Limitation of liability

To the maximum extent permitted by law, ImpactEdge is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim is limited to the amount paid for the services that gave rise to the claim.

16. Governing terms and updates

We may update these Terms from time to time. The effective date indicates the latest revision. If any part of these Terms is found unenforceable, the remainder remains in effect.

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