Privacy Policy

1. Information we collect

We collect information in three primary ways: (1) information you provide directly; (2) information collected automatically through normal website operation; and (3) information provided by third parties where necessary to process payments or deliver services.

1.1 Information you provide

• Contact details such as name, email address, phone number, and company name.
• Project details you choose to share, including goals, references, content requirements, and brand materials.
• Billing details required for invoicing or payment processing (handled primarily through payment providers).

1.2 Information collected automatically

• Device and browser signals (for example: browser type, device type, operating system version).
• Basic usage signals such as pages viewed, approximate referral source, and general interaction patterns.
• Approximate location signals derived from IP address (not precise geolocation).

2. How we use information

• To respond to messages, provide quotes, and discuss potential projects.
• To deliver services, including preparing deliverables and coordinating feedback and approvals.
• To send administrative updates about invoices, timelines, and project status.
• To improve internal workflow and maintain quality standards.
• To protect our business against fraud, misuse, or security incidents.
• To comply with legal obligations where applicable.

3. Legal bases and business purposes

We process information as needed to perform a contract (deliver services you request), to pursue legitimate business interests (such as maintaining operations and security), and to comply with legal requirements. Where consent is required (for example, certain optional communications), you may withdraw consent at any time.

4. Sharing and disclosure

We do not sell personal information. We may share information with trusted providers only as necessary to operate and deliver services.

• Service providers: Tools for file delivery, collaboration, analytics, invoicing, or communications.
• Payment processing: Payments may be handled by third-party processors that apply their own privacy terms.
• Legal requirements: If required by law, court order, or to protect rights and safety.

5. Data retention

We keep information only as long as necessary for the purposes described in this Policy, including project continuity, financial records, dispute resolution, and compliance. Retention periods may vary depending on the type of data and business or legal requirements.

6. Security

We use reasonable safeguards designed to protect information from unauthorized access, misuse, or disclosure. However, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of any access credentials you use with our services.

7. Cookies and tracking technologies

Our site may use cookies or similar technologies to support core functionality, understand general site performance, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Your choices and rights

• You may request access to or correction of certain personal information we hold about you.
• You may request deletion of certain information, subject to legal and contractual requirements.
• You may object to certain processing or request limitation where applicable.

9. International data transfers

If you access our site from outside the United States, your information may be processed in jurisdictions with different data protection laws. We take reasonable steps to protect information in transit and at rest.

10. Children’s privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date indicates the most recent revision. Continued use of our site or services after changes indicates acceptance of the updated Policy.

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